How to Raise a Concern or Ask a Question

At our school, we want every parent and carer to feel welcomed, listened to and supported. Most questions or concerns can be resolved quickly through a simple conversation and we are committed to working in partnership with families to achieve the best outcomes for every child. 

This page explains the easiest ways to raise a concern, what you can expect from us and how we aim to resolve issues as quickly and positively as possible. 

The Best Way to Raise a Concern 

Step 1 — If something is worrying you, please speak to a member of staff as soon as possible. We are committed to being visible, approachable and easy to talk to. 

You will regularly see members of our Pastoral team or Senior Leadership Team (SLT) on the playground at the start and end of the school day. They are always happy to speak with you informally or arrange a time to talk in more detail. 

You can also speak directly with your child’s class teacher, who knows your child best. If you need a quick chat, teachers are usually available at the end of the school day once all children have been safely dismissed. 

If you would prefer a longer conversation or you would like to speak with the Headteacher, you can make an appointment via the school office, and we will arrange a convenient time. 

Our aim is to make early conversations as easy and comfortable as possible, so small concerns do not grow into bigger worries. 

If you need more support  

Step 2 — If your concern relates to a wider issue or you feel you need further help after speaking with your child’s class teacher or a member of staff, the school office will help you connect with the most appropriate member of the team. 

This may be: 

• a member of the Senior Leadership Team (SLT) 

• the SENDCO for any SEND‑related concerns 

• your child’s class teacher if additional detail or follow‑up is needed 

Our aim is always to support you in a calm, clear and constructive way so we can resolve your concern as quickly and positively as possible. We will listen carefully, gather information where needed, and work with you on the best next steps. 

If the issue continues  

Step 3 — If you feel that your concern has not been resolved informally, you may choose to make a formal complaint. 

We ask that formal complaints are made in writing and addressed to the Headteacher.